AI Agents and Agencies: The Game-Changer for Retail's Digital and Corporate Systems
The world of retail is undergoing its third major disruption in decades, and this time, it's all about agentic AI. This isn't just about smarter chatbots; it's about AI systems that can act autonomously to achieve goals, making decisions, planning, and executing tasks with minimal human intervention. For large retailers, this promises a revolution across both digital commerce and complex corporate systems. I recently attended an AI conference in Dubai where the transformative power of AI Agents was a central point of discussion, highlighting its potential to redefine business operations from the ground up. And having attended a few Agentic AI hackathons led by Microsoft and other key players, I can certainly validate the groundbreaking capabilities of these autonomous AI agents. In digital commerce, agentic AI is transforming the customer journey. Imagine an AI agent that doesn't just recommend products but proactively supervises other agents that manage subscripti...